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The platform eliminates unnecessary complications, allowing you to dive into gaming action almost immediately. Yes, I sent the casino all the documents, including original bank statements, screenshots from Apple Pay, and everything else. I even called Apple Pay this morning and asked for written confirmation that the payment was made from my credit card to Apple Pay. I also specifically requested my bank statements as a PDF file this morning and sent them to the casino.

Game Providers Available to Canadian Players

Promotions are another strong point, with 13 active deals that make casual sessions more rewarding. This promotion gives a random reward after a qualifying top-up. Possible prizes include 20–75 free spins or €5–€7,500 in cash. Cashback must be wagered 5x on slots only, with bets limited to €5 while wagering. New players at Golden Casino can unlock a 4-part Welcome package worth up to €38,000 + 60 Goldex Coins (GC), which later can be exchanged in the Bonus Store for even more perks.
The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread. Everything was fine, then the support team assured me again that my verification was OK and that if I paid out €3,000 it would be accepted without any problems. Live casino games are definitely more immersive – they are my favourite at Goldex. From poker and roulette to game-show-style rooms, the whole setup brings a land-based casino to your screen. Take advantage of daily Silver or Gold Fortune Wheel promotions.

Table Games

• This unparalleled variety is a major reason why many experienced Canadian players choose well-regulated offshore casinos like Goldex for their gaming sessions.
• Representatives are trained to resolve payment issues, bonus questions, and game-related problems efficiently.
• Free spins must be played on Book of the Fallen by Pragmatic Play.
• The casino operates under a framework that prioritizes player safety and regulatory compliance, making it a trustworthy choice.
• Cashback must be wagered 5x on slots only, with bets limited to €5 while wagering.

Going into the promotions tab at Goldex, I was super impressed to find more than 10 bonuses for new and existing players. You can claim a different bonus on almost every day of the week. There are reload offers, free spins, cashbacks, crypto deposit boosts, and VIP bonuses for you to enjoy. Contacting the casino’s customer support is part of our review process, so that we know whether players have access to a good quality service. Since customer support can assist you with problems related to registration process at Goldex Casino, account problems, withdrawals, or other issues, it holds significant value for us. We would say Goldex Casino has a good customer support based on the responses we have received during our testing.

• Goldex Casino uses an SSL-encryption to ensure no personal information can be accessed by third parties.
• The platform is designed to get you into the action with minimal delay, so you can start enjoying the vast game library almost immediately.
• Most of the bonuses at Goldex Casino are activated via a promo code.
• After creating an account and making your first deposit, you just need to visit the Promotions page.
• Gaming sessions unfold through an intuitive interface that adapts seamlessly across devices, ensuring consistent performance whether accessing via desktop or mobile.

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Online casinos offer bonuses to new or existing players to give them an incentive to create an account and start playing. There are 5 bonuses offered by Goldex Casino in our database at the moment. All the deals are available in the ‘Bonuses’ section of this review.
While the total potential value is immense, understanding its breakdown is key to maximizing its benefits. The list of bonuses and promotions at Goldex Casino is nothing short of amazing. Newly registered members receive a nice welcome package spread over the first four deposits. In fact, you get four different match deposit bonuses you can use on any game you want. This is a great way to explore the site and start playing with a boosted bankroll from the get-go.

Complaints directly about Goldex Casino

If you are a fan of online slots or a bonus enthusiast searching for a new casino packed with features, Goldex is unquestionably a platform worth your consideration. I had a great time at Goldex Casino, thanks to its huge gaming lobby of 12,000+ games. What’s more exciting is that you can claim free spins and reload bonuses every day of the week. On top of that, Crypto users like me can get a boost on every deposit with no wagering requirements.
I was playing the game Book of Aztec from Amatic Game provider. This streamlined registration process is intentionally designed to be as efficient and hassle-free as possible for new players. The combination of an exclusive VIP Club and a universally accessible Bonus Shop ensures that every player, regardless of their status, is consistently rewarded for their commitment.

In testing, the service was professional, efficient, and friendly – every question was answered without anything left hanging. Additionally, the site features a Help Centre with a comprehensive FAQ block, where you can find answers to standard questions. Not many online casinos can boast a roster of 160+ providers, including top studios like Hacksaw, Habanero, Belatra, and more. With a lineup like this, it is hard not to find something you will like. The site updates its library regularly, bringing the latest and hottest releases to its audience. Every deposit via Bitcoin, Ethereum, Tether, Binance, Dogecoin, Litecoin, or Bitcoin Cash adds an extra 5% in real money, with 0x wagering and no minimum deposit limit.
The Complaints Team facilitated communication between the player and the casino, leading to the player receiving his winnings after submitting his payment information. The Goldex casino support team operates around the clock through multiple communication channels, handling everything from account verification to technical troubleshooting. Representatives are trained to resolve payment issues, bonus questions, and game-related problems efficiently. The multilingual support staff can assist players in English, German, Spanish, and French.
Now the casino is refusing to pay out my winnings because they’re asking for some really strange verification steps. Since I paid with Apple Pay, Apple Pay automatically assigns a card number to protect my credit card number. Now the casino is asking for a photo of the card with the visual card number that Apple Pay assigned. I told the casino that there’s no such thing, that this number was assigned by Apple Pay, and that I don’t have a card for it.

Weekend Goldex Reload

You get impressive games, flexible bonuses, and fast withdrawals, among other features. You Goldex Casino can try your luck for real cash rewards or simply enjoy a round of demo play. Whatever your preference, the site offers a complete casino experience in June. Now that you have found your next favourite online casino, it’s time to start playing and see the results for yourself. The gaming library at Goldex casino features over 2,000 titles from leading software providers, ensuring something for every player preference. Explore the comprehensive selection, spanning engaging slots, strategic table games, the fast-paced excitement of crash games, and the authentic atmosphere of live casino experiences.
This makes it one of smaller online casinos according to our classification. In determining a casino’s Safety Index, we follow complex methodology that takes into account the variables we have gathered and evaluated in our review. This includes the casino’s T&Cs, player complaints, estimated revenues, blacklists, and various other factors. The minimum deposit amount is set at 30 NZD, and the same minimum applies to withdrawals.